Woohoo. Today's the day for attracting unreasonable customers. Another customer complained that we baked a cake without asking her how she wanted the cake to be. Reality is that the baker has emailed and phoned her but she didn't respond. So in order not to miss the dateline, the baker baked a preliminary best-fit cake (which she wanted to change, and refused to pay extra for). It's not that I'm unwilling to change the cake for free to satisfy the customer. It's just I cannot stand false accusations of negligence by my baker. CANNOT.