Baking analogy at work today. Overwhelmed with work and another unreasonable task arose. A customer just asked for a 3-tier wedding cake slightly over 2 weeks before his wedding. To be baked with a bread toaster. Since we've only baked with ovens, the bread toaster is a huge black box to us. Tried phoning the toaster folks but they're always having meetings. Pissed off cos, since the customer already knew about his wedding way in advance, why did he take so long to tell us? Does negotiating about price matter so much to him that he'll risk marrying without the wedding cake? Frankly, this is not the sort of guy worth marrying then.