Baking analogy at work today. You never know what you can learn from your customers. Today I had lunch with an American customer who used to be a lawyer, and he explained briefly on American law and the concept of class action. If I didn't misunderstand him, class action is an act which allows people to sue on behalf of everyone else in the world in the same predicament. Eg. if I sold millions of cakes internationally and one customer were to think I've rigged my price way above market price, this customer could sue me on behalf of all the other remaining cake-eaters in the world. I'm not sure if this concept works here. Any enlightenment from limabean? :)